There are four ways in which you can estimate and decide on a shipping timeframe.


1. As the Creator of the item always provide a shipping estimate on the product page (e.g. 1-7 days). You can also add 'Shipping Policy' on your profile page inclusive of your shipping policies, carriers and timelines.

2. Always communicate the estimated time range within which an item will ship via Instant Messaging Box to the buyer who places the order.

3. When you ship an item, provide a tracking number in the Order History. The buyer will be able to keep a track of the order all the way through the delivery process. icustommadeit will also notify the buyer by email as and when the product is being dispatched from your warehouse.

4. If an item is not being shipped on time, you can always send a follow-up message to the buyer via Instant Messaging Box.