As a Creator on 'icustommadeit', you have the ability to set your own policy for refunds and exchanges. You can list down the details on your profile pages and the buyer will be able to view it. We expect the buyer to read your 'Shipping and Return Policy' before starting the project.
If the buyer is not 100% satisfied with what they've received, they will first contact YOU via the Instant Messaging Box. In most of the cases, you will be able to resolve the problem for them. If you're still having problems, please call or email us and we'll do our best to resolve the issue.